Why are you funding a winter game in July?
So you can have the game by this December!
We want to get the game in backers’ hands by the 2024 holidays. So we’re including plenty of time for collecting backer survey responses, production, shipping to us, and then shipping to you.
Last updated: May 02, 2024 21:42
What's the deal with only charging shipping later?
Shipping costs have many variables, such as whether we reach enough orders to include game boxes, what add-ons you choose, and more. For example, Early Bird backers will get FREE U.S. shipping (and discounted international shipping) if we reach $4,500.
Since it wouldn’t make sense to guess shipping costs now, those will be processed through the pledge manager if the campaign is funded.
We anticipate shipping in the U.S. to be approximately $10 for a single game without the box, and $15 for a game with the box. (Subject to change.)
Last updated: June 30, 2024 12:49
How can I get extra copies of the game?
Additional copies are available as an Add-On, which you can add to your pledge at any time.
Keep in mind: additional Early Bird games are limited and will only be available while those tiers are open!
Additional Standard copies of the game will be available throughout the campaign and in the pledge manager if funded.
Please Note: If you back at the Holiday Hero or Custom Deck tiers and want to add extra games with the Early Bird benefits even after those tiers are closed, simply add a Standard extra game(s) to your pledge. All extra games for Holiday Hero or Custom Deck backers will include the Early Bird upgrades.
Last updated: June 30, 2024 12:50
Current Estimated Shipping Date: December 2024
Last Updated At: 08/22/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.